Integrated Health & Safety

Our vision is to provide our members with a holistic approach that is cost-effective, allowing for seamless integration to address future needs. While we build on our successes to ensure the best service is given, with continuous support and end user training. Thereby guaranteeing ease of operation on all our solutions from TaG units (personal onbody carry device), to our integrated Nursing & home call Medi Help SoS systems.

Our latest Guardian version unit comes with a high-quality QLD digital colour display. Even in sunlight you can clearly see the time. Added benefits include vibration alert, stereoscopic microphone and high density speaker; one touch recessed SOS button; waterproof with an easy magnetic charging port. (No hassle to plug in for charging.)

The base unit includes a strobe light, with a siren and the cordless SoS buttons allow for multiple point installations to cover high risk areas in a residence. Once pressed an immediate SoS notification is sent to our control room, displaying the members details and the location of the emergency within the residency. Alarm and strobe light is activated, and can be switched off remotely or programmed for controls at the local stations.

Expansion add ons include: water flood detector (bath or taps left on, or if a geyser bursts) & Smoke/Fire detectors

Our latest solution offers *Alexa or Google assistant integration, with PiR motion sensors, door/window sensors with SOS voice activation - dial and connect straight to us, using just your voice, or any one of your smart SoS emergency buttons. All connected to our managment services call centre.

Q.Am I limited to the amount of Emergency Medical responses?

A.No you are not, however if your monthly out call credit drops to less than R3, to ensure safety and security your device will be recharged at a cost of R12.50  

Q.Do you manage our calls / EMS (Welfare Daily Calls) – selection dependent

A.We ensure our call centre calls you every day – this is to ensure your general health and well-being, and any matter related to your health is being managed or prescriptions required to be filled have been.

Q.Can you guarantee the time I can expect a well-being call in the morning?

A.No, calls are made from 07:45 every day – Monday to Sunday, Public holidays, 365 days a year. Calls are recorded to ensure the highest quality of service is being delivered.

Q.How do I request an SoS emergency?

A.By pressing and holding the SoS button down for three seconds. The device will display red SoS circle while connecting the call. As it is an emergency, we will ascertain what is the best response to your emergency needs and an Incident report will be opened, this details all circumstances surrounding your emergency. The incident report is available for you, and your Manager via email.

Q.Is there a waiting period for EMS or Road Side assistance?

A.There is only a 3 month waiting period from the date of membership activation for roadside assistance. However, based on the severity of a situation we may dispatch assistance, and call connect a family member or your next of kin to you.

Q.Can anyone request a track and trace on my device by gps?

A.No, only the person you have detailed in the form as completed. The password must be correctly supplied. Alternatively, if the South African Police Services supplies a case number or formal request, we will assist is location tracking.

Q.How long is this contract for?

A.The initial period is 36 months.

Q.Can I request additional TaG SoS devices?

A.Yes you can, these will be billed additionally at the confirmed cost.

Q.How does the monthly payment work?

A.The monthly payment is by debit order. The debit order documentation is supplied with our contracts.

Q.Do I have to pay for battery replacements or part replacements?

A.No, you do not have to pay anything related to any of our equipment we supply. All batteries, and replacements during the 36 months of the contract is all inclusive. Only if you have broken the device/s, lost or it has physical damage will you be billed.